The recent AWS outage that impacted customers all over North America, serves as a reminder that if you don't already have contingency plans in place, you could be courting disaster. In this article by Philippe Anav, one of NET(net)'s Cloud experts, we outline strategies that should be employed to ensure you don't share experiences like AWS customer, iRobot, or Ring. Both of these companies had products rendered useless by this outage, which could have likely been avoided had they followed our recommendations and Netflix's example.
Click 'Read More' button below to learn how we advise our Client's in avoiding catastrophe.
eBook: Updated for 2020, An Inside Look at Salesforce
Salesforce.com was one of the first companies to embrace the cloud for delivering Customer Relationship Management (CRM) solutions on demand. We have identified significant concerns with their standard commercial and contractual agreement, and have developed a comprehensive, proprietary approach to make sure Clients are getting the very best from their Salesforce.com agreements, investments, and relationships.
To get your complimentary copy, please click the 'Read More' button below to download a PDF:
Benchmarks: Salesforce, Cloud (Azure/AWS), and VMware
With 18+ years of FMI or Federated Market Intelligence, we've learned a few things about what Clients should pay for their technology. Often however, knowing where to start can be the hardest part.
Integrating our FMI, Subject Matter Expertise, and Technology Enablement via WIN(win) - we are able to extend instant benchmarks for Cloud Optimization, VMware, and Salesforce. Simply answer a few questions about your environment, and we deliver a professional report with advice, spend information, and resources.
Click one of the below links to access your benchmark now:
For those unfamiliar, NPS is a way companies can track satisfaction and loyalty with its products and services by measuring the willingness of their customers to recommend them to others. For example, they can be a 'promoter' which represents a customer that would recommend a company, or they could be a 'detractor' meaning they don't recommend.
NET(net) tracks and scores NPS with every engagement, and is proud to have reached a new high in 2020 with an NPS of 81! Companies like Costco, Ritz Carlton, USAA, and more are in these highest categories.
For context, according to Satmetrix, the Software and Apps industry averages 31, Smartphone market 41, and ISPs average 1.
So the next time you are considering a firm to help with Technology Supply Chain questions, do what the best in the industry say, ask NET(net).
"Engaging with NET(net) proved to be not only an educational experience, but a worthwhile one as well. The team assigned to our engagement was very vendor savvy and absolutely knew which items the vendor was willing to negotiate and which were off limits. The end result was a substantial savings for my organization which will provide benefit for many years to come."
NAPA: North American Partners in Anesthesia
NAPA is one of the leading single-specialty anesthesia and preoperative management companies, and serves over three million patients annually, in over 500 healthcare facilities in the United States.