Message from Kellsey Le, The Vendor Lock-In Shell Game by Salesforce, MSP Tips to Nail Your Next Negotiation, and the Future of ISPs.
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The NET Effect Newsletter

July 2025              

IT Supplier News, Insight, and Market Intelligence.

In this issue:

  • A Message from our CEO, Kellsey Le
  • The Great Pricing Shell Game: How Salesforce, ServiceNow (and others) are Perfecting the Art of Customer Lock-In
  • The Disruptive Surge in Infrastructure Managed Services: Navigating the Future
  • Top 10 Must Have Clauses to Crush Your MSP Contract Negotiations
message from Kellsey Le

Dear Friends, Colleagues, and Clients,

 

I hope this message finds you thriving both personally and professionally as we navigate another exciting year of opportunities and growth. As we reflect on our valued Client partnerships, I wanted to reach out with this note to express our gratitude for your continued trust in us and to share our view of the market we've been operating in since 2002.

 

In a global consulting landscape increasingly entangled with technology vendor dollars, one firm remains unmistakably different. NET(net) is one of the last of our kind—truly independent, relentlessly principled, and proudly untethered from the gravitational pull of tech suppliers. While others blur the line between advisor and benefactor, we stand unwaveringly on the side of our clients. Full stop.

 

In a world of ‘me-too’ consultancies chasing the same incentives and recommending the same solutions, we march to the beat of a different drum. Not the loudest drum, but the truest. Every strategy we deliver, every dollar of tech spend we help optimize, and every vendor negotiation we support is rooted in one thing: loyalty to the mission, not to a supplier’s margin.

 

We are similar to David standing before Goliath, armed not with a sword, but with conviction. We’ve refused the easy path. We've turned down millions in supplier fees, supplier referral commissions, and “strategic partnerships with said suppliers” designed to muddy the water.

 

Because influence can’t be bought. And integrity doesn’t come with an invoice.

What sets us apart isn’t just independence, it’s impact. Freed from encumberments, our insights are sharper, our recommendations cleaner, and our outcomes unmatched. We’re a force for good in a field desperately in need of clarity and courage.

 

To our clients: we are your advocate.

To the industry: we are the inconvenient truth.

To ourselves: we remain proud, unpurchased, and unapologetically different.

 

Thank you!

 

- Kellsey Le

shell game newsletter

By: Steven Zolman

 

The shift from seat-based to consumption pricing at enterprise software giants isn't about "aligning value with usage", it's a calculated move to extract more revenue while making costs less predictable and harder to control. Don't let the marketing mysticism fool you.

 

The Marketing Fairy Tale vs. Reality

 

Let me translate the vendor spin for you. When Salesforce announces "When we look at pricing, it will be on a consumption basis... about $2 per conversation" for their Agentforce AI, they're not being altruistic. They're not "aligning cost with value delivered." They're solving a revenue problem.

 

Here's the inconvenient truth: investors expect AI agent productivity gains to reduce demand for Salesforce license seats. When your AI agents can deflect 90% of calls from human agents, you need fewer seat licenses for humans. For Salesforce, this efficiency gain threatens their subscription revenue model that relies heavily on seat-based licensing.

 

So what do they do? They pivot to consumption pricing and dress it up as innovation.

Read Article

disruptive surge

By: Fred Teekens

 

With digital transformation becoming a centerpiece of organizational strategy, the integration of advanced technologies is more influential than ever. This blog delves into the profound impact of disruptive technologies reshaping the IMS sector and offers insights into how businesses can leverage these innovations to stay competitive and compliant.

Read Article

must have MSP

By: Steven Zolman

 

In the cutthroat arena of Managed Services Provider (MSP) contracts, the fine print can make or break your deal. With global IT services spending soaring to $1.3 trillion in 2024, per Gartner, enterprises are betting big on outsourcing—but vague terms, hidden costs, and rigid agreements can turn that bet into a bust. At NET(net), we’ve seen the fallout: clients trapped in inflexible contracts, blindsided by fees, or left hanging during critical outages. This isn’t just about signing a deal; it’s about crafting a contract that maximizes value, slashes risk, and keeps your MSP in check. Here’s our battle-tested Top 10 checklist for MSP contract clauses, packed with market insights, customer frustrations, and visuals to drive the point home. Let’s lock and load.

Read Article

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